HOURS OF OPERATION – MONDAY – FRIDAY
9AM TO 5PM
Property Manager Email: PM@Bluepointmg.com
ONLINE TENANT PORTAL:
https://www.appfolio.com/login
FOR ANY MEDICAL OR SAFETY EMERGENCY SITUATIONS CALL 911
FOR DOWNED POWER LINES OR YOU SMELL GAS CALL:
SDG&E – 800-411-7343
FOR ANY EMERGENCY PLUMBING SERVICES CALL THE FOLLOWING PLUMBERS. PLEASE NOTE IF THIS IS NOT AN EMERGENCY PLUMBING ISSUE OR THE PLUMBING ISSUE IS CAUSED BY THE TENANT THE TENANT MAY BE CHARGED FOR THE REPAIR:
ALL TRADE MASTERS – 619-433-7110
BILL HOWE PLUMBING – 619-286-6348
ANDERSON PLUMBING – 866-374-0402
RESCUE ROOTER – 619-798-9888
FOR ANY EMERGENCY REPAIR ISSUES CONTACT
ALL TRADE MASTERS – 619-433-7110 (Emergency Only)
GENERAL REPAIR REQUESTS
PLEASE DO NOT CALL, TEXT OR EMAIL REQUESTS
All repair requests must be submitted to Appfolio. You can log into your tenant portal here:
https://www.appfolio.com/login
Simply fill out the request through this service. You will be able to create a repair request and track it’s progress, add comments, contact the vendor etc. Most of these requests will be processed the same day and attended to within 24-48 hours.
FOR ANY QUESTIONS ABOUT SETTING UP THE ACCONT PLEASE EMAIL: PM@BLUEPOINTMG.COM
RENT AND ACCOUNTING
For questions about rent payments or accounting issues please email PM@BLUEPOINTMG.COM
To make a rent payment please log into your tenant portal through Appfolio: https://www.appfolio.com/login
Bluepoint Management Group, Inc. does not handle rent collection. Rent collection is done through a 3rdparty vendor that handles all accounts receivables and payables. You will be given a login to set up your payment through a company called Appfolio
LOCKOUTS
If you are locked out of your property you will need to contact a locksmith. This fee to be paid by the tenant. Bluepoint Management Group, Inc. is not responsible.
PLUMBING ISSUES
We have found that many of the clogged drains, toilets and non-functioning garbage disposal issues have been caused by the negligence of the tenant. Therefore in accordance to the lease, the tenant will be responsible for the repair of any said issue if it is shown to be the tenant’s fault.
COMMON CAUSES FOR CLOGGED DRAINS ARE FLUSHABLE WIPES, PAPER TOWELS, FEMININE PRODUCTS, TOYS, HAIR ETC. PLEASE CONTACT BLUEPOINT MANAGEMENT GROUP, INC. FOR A PLUMBER. IF DETERMINED IT IS NOT THE FAULT OF THE TENANT IT WILL BE COVERED BY THE OWNER.
GARBAGE DISPOSAL ISSUES WILL ALSO BE CONSIDERED FAULT OF
THE TENANT IF DETERMINED THAT THE CAUSE FOR THE FAULTY
GARBAGE DISPOSAL IS FROM ITEMS THAT SHOULD NOT HAVE BEEN
DRAIN SUCH AS BOTTLE CAPS, BROKEN GLASS, FRUIT
PITS, OR OTHER ITEMS THAT MAY HAVE CAUSED A BLOCKAGE..
San Diego Gas & Electric (SDG&E)
San Diego Gas & Electric services all of San Diego County for electricity and natural gas services. Schedule your Start, Stop and Move requests online. Make an online request: select your date, set up your appointment and provide some additional information. It’s that easy.
START OR STOP SERVICE ONLINE (CLICK HERE)
To call and speak with SDG&E Customer Service, call one of these numbers below:
Customer Service, Billing and General Information: representatives are available 24 hours a day. Residential: (800) 411-7343
For speech or hearing impaired customers, TDD/TTY: Available 24 hours per day, seven days per week. (877) 889-7343
Emergencies Only Customer Service Representatives are available 24 hours a day. (800) 611-7343
Phone / Cable / Satellite / Internet
Please note that each area of San Diego County has different phone / cable / satellite / Internet service providers. Please call following service providers and make sure they operate in your area:
| AT&T: 1-800288-2020; www.att.com | DIRECTTV: 1-855-895-3473; www.directv.com |
| Spectrum: 1-844-467-6405; www.spectrum.com | Cox Communications: 1-877-832-0954; www.cox.com |
| Dish Network: 1 (877) 650-7537; www.dish.com |